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Detailed Information

Polycom IP Phones

sipXecs supports the full lineup of Polycom's SIP phones. Polycom's standards-based desktop IP telephones provide many features, excellent sound quality, and offer hands-free full-duplex speakerphone technology.

Currently Supported Models

Discontinued Models

The following models have been discontinued by Polycom. It is not recommended to use them for new installations.

End of Life Models

The following models have been declared End of Life by Polycom and are not recommended for use in any sipXecs installations due to firmware limitations:

Attendant Console

The Polycom Attendant Console Expansion Module is a great addition to the IP 650 and IP 670 phones. With each expansion module attached, the Polycom IP 650 / IP 670 phones are able to support an additional 14 lines or speed dial keys, or monitor the line state of 14 other phones using a feature called Busy Lamp Field (BLF). Each IP 650 / IP670 phone can support up to three expansion modules. The phone subscribes to the state of a line on another phone and displays that state using the indicator light next to the line key. sipXecs implements a centralized presence server that supports BLF with firmware version 3.1.x. sipXecs version 4.2 will incorporate Bridged Line Appearances for even greater productivity enhancement.

HD Voice

sipXecs enables better voice quality because media streams are always routed peer-to-peer along the shortest path and not through the PBX controller as is the case with most other systems. This allows full support for higher bandwidth codecs such as Polycom's HD Voice (using G.722 wide-band codec) without imposing any restrictions on how many calls can be active at any given time. Polycom HD Voice delivers over twice the clarity of ordinary phone calls for life-like, vibrant conversations. The difference is so astounding, you will never want to go back to regular phone calls. sipXecs release 3.6 and up supports HD Voice.

Models that support HD Voice

  • SoundPoint IP 335
  • SoundPoint IP 450
  • SoundPoint IP 550/560
  • SoundPoint IP 650
  • SoundPoint IP 670
  • SoundStation IP 6000
  • SoundStation IP 7000
  • VVX 1500

Known Issues / Configuration Notes

HP ProCurve 2610 series switched have an LLDP bug which prevents Polycom phones from getting proper VLAN information in ProCurve firmware version 11.55 through 11.69. 11.54 and 11.70 do not have this issue.

http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

sipXecs 4.2.x (and later) - Firmware 3.2.4b (split recommended), Bootrom 4.3.0

sipXecs 4.0.x - Firmware 3.1.3RevC

sipXecs 3.2.x - Firmware 3.1.3RevC

Firmware 3.2.2 and 3.2.3 is known to have issues.

  • 3.2.2 Will not work with sipXecs SLA
  • 3.2.3 Any latency over approximately 30-40 ms will will cause the call to divert to voicemail after 1 or less rings.
  • Since version 3.2.0 LLDP and Supported TLVs is supported in the Polycom firmware. This will allow phones to get their vlan setting from your LLDP enabled network equipment if it is compatible, which allows you to deploy phones without physical admin interaction to configure the VLAN from the MENU on the phone at bootup.
  • 3.2.4 Seems to address most of the issues with 3.2.2 & 3.2.3

Firmware 3.3.0 is available but not fully tested yet. We expect there will be some provisioning problems due to a change in config file format by Polycom.

Mfg

Model

Recommended
Firmwmare/Bootrom

Tested
sipXecs Verion

Known Issues

Polycom

Soundpoint IP 670

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

Soundpoint IP 650

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

Soundpoint IP 560

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

Soundpoint IP 550

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

Soundpoint IP 450

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

Soundpoint IP 335

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

Soundpoint IP 331/321

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

Soundstation IP 5000, 6000, 7000, vvx1500

3.2.4/4.3.0

4.2.x and 4.4.0

1, 2, 3, 4

Polycom

VVX™ 1500, VVX 1500 C, and VVX 1500 D

 

4.2.x and 4.4.0

 

 

 

 

 

 

As of July 1, 2010, any products that are at manufaturer end-of-life will be noted and no longer updated.

1.) SLA is not functional on firmware 3.1.3RevC.

2.) Consultative transfers to any FS based media service currently fails. See tracker XX-8652 for updates.

3.) Storing contacts locally on the phone is not supported. Please use sipxconfig UI for this (speeddial).

4.) Buddies and IM from the phone (SIMPLE) is not supported. Please use sipXopenfire (instant messaging available in 4.2.x) if this functionality is desired.

5.) SLA is supported, but any latency between the phone and sipXproxy results in a single ring before being sent to voicemail leaving the callee unable to pickup the call. Please see XTRN-1046 for updates.

Polycom Phone Configuration

sipXecs version 4.2.x

Configuring Polycom SoundPoint IP Phones

Polycom RTCP-XR Collector

Setting up an RTCP-XR collector for Polycom Productivity Suite

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