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  • How can I add custom Ringtones to Polycom phones? 
    Check out the following Polycom Phone Customization page:
    Custom RingtonesHow To Disable Default Softkeys And "Do Not Disturb" Feature

  • Polycom: I've got inconsistent results with speed dials: sometimes they would not appear on the phones.

    From Polycom UCS doc

    The phone reads this directory file during a reboot and/or restart. However, the phone does not read the file on an Update Configuration/CheckSync/HTTP reconfig event unless the permission on the directory file is set as readonly dir.local.readonly=”1”.

    You can go to: {phone} > Directory resources and check dir.local.readonly. Add/edit/remove speed dials, Save and update phones (or send profiles to phone) and phones would pick them up (after reboot or not depending on firmware and model).
    Note that speed dials with subscribe to presence checked would not appear on the phone if RLS is disabled.

  • I don't get missed calls on my Polycom
    Make sure server side missed calls is disabled and missed call tracking is enabled.
    You'll find both parameters in Devices > Phones > Lines > {Line} > Call Handling

  • I have inconsistent results using DHCP on my phone
    Make sure you don't accidentally have more than 1 DHCP server reachable by the phone (e.g. you might use a router with DHCP enable and enable also sipXecs DCHP). Also note that settings received from DHCP override settings on the phone, at least for Polycom phones. (For instance, your DHCP set some DNS servers but you want to use a manually configured DNS and input it on the phone TUI, the phone settings will be overridden by the setting from DHCP.)

  • Why would my phone not reboot if I press "Restart" or even "Send profiles"
    Check this page: Have Phones Always Reboot on check-synch
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