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  • How can I add custom Ringtones to Polycom phones? 
    Check out the following Polycom Phone Customization page:
    Custom RingtonesHow To Disable Default Softkeys And "Do Not Disturb" Feature

  • Polycom: I've got inconsistent results with speed dials: sometimes they would not appear on the phones.

    From Polycom UCS doc

    The phone reads this directory file during a reboot and/or restart. However, the phone does not read the file on an Update Configuration/CheckSync/HTTP reconfig event unless the permission on the directory file is set as readonly dir.local.readonly=”1”.

    You can go to: {phone} > Directory resources and check dir.local.readonly. Add/edit/remove speed dials, Save and update phones (or send profiles to phone) and phones would pick them up (after reboot or not depending on firmware and model).
    Note that speed dials with subscribe to presence checked would not appear on the phone if RLS is disabled.

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