Default Admin User name and Password

Settings not taking effect

Any settings set from Polycom phone's Web interface or from phone console itself will override settings from sipXconfig. To clear these settings navigate to the following phone menu :

Could not contact boot server

Check that TFTP or FTP is serving the configuration files to machines other than localhost

If you're using FTP

wget ftp://plcmspip:PlcmSpIp@

If this fails, check /etc/xinit.conf and /etc/xinit.d/* files for proper access.

Phone not restarting

If your phone is not registered, it will not restart from sipXconfig web UI. Therefore take note of the following:

• New phones or phones that have been factory reset will have to be restarted manually until they recieve there first valid configuration
• Be careful when changing settings involving registration because you could remove your ability to restart it from sipXconfig web UI.
  TIP To restart phone w/o unplugging power cord press the following keys (may be model specific):

  Simultaneous Button Press: Vol-, Vol+, Messages, Mute

How to reset to factory defaults

When all else fails, you can reset the phone back to factory defaults by pressing the following button combinations until you hear a confirmation tone sequence.

For SoundPoint IP 320, 330, and 430, 560:

Web UI not responding

It can take several minutes after phone restarts for phone's web UI to be available.

How to capture phone log

The Polycom phones support event logging where the log files can be uploaded to the server if permitted by the security policy of the sipX server. Unfortunately, the security available for TFTP is weak, and uploading of log files should not be permitted in any system unless packet filtering restricts access to TFTP to only trusted systems.

In particular, because there is no user authentication when using the TFTP protocol, the TFTP server only allows the phone to write files that a) already exist, and b) have write permission set for all users. Log files produced by the phone are as follows:

On the sipX server do the following to enable the phone to upload its logs:

Restarting the phone will cause the boot.log file to be uploaded. The app.log file is periodically uploaded. An upload can be forced by simultaneously pressing all the 4 arrow keys on the phone until a short beep is heard.

TFTP

Alternatively, you can enable the TFTP daemon to accept any request for writing by modifying one line in /etc/xinetd.d/tftp. Change

to

FTP

You change the permission on the /var/sipxdata/configserver/phone/profile/tftproot so user

PlcmSpIp

can create files.

Signal log file dump

Now signal to phone to upload log files by pressing following keys

Upload Example

Create placeholder files in TFTP root so phone can upload log files. Replace 0004F200E06B with the MAC address of your phone.

Code: Example: Create log file placeholders|

Now signal to phone to upload log files

How to change SIP logging level to debug

If you want to capture all log events related to SIP messaging, edit the following settings from sipXconfig UI

then follow instructions for How to capture phone log. Be sure to reset settings back to 4 and 1 respectively when done or phone performance may suffer.

Configuration using the phone's Web interface

Reset to Factory Defaults:
The phone can be reset to factory defaults. To perform this function on the IP300, IP301, IP500, IP501 and IP600 / IP601, simultaneously press and hold the 4, 6, 8 and * dial pad keys until the password prompt appears. To perform this function on the IP4000, simultaneously press and hold the 6, 8 and * dial pad keys until the password prompt appears. Enter the administrator password to initiate the reset. This will reset the administrator password as well.

{{Box Important|The phone's Web UI should not be used to configure the phone if configuration is also done using the sipX Configuration Server.}

Polycom SoundPoint and SoundStation series phones come preconfigured to request an IP address from DHCP. When the phone comes up, it briefly displays its IP address; make a note of it at the time. The configuration tasks include logging into the phone�s Web UI and setting up registration information.

Perform the following steps on your Polycom phone

1. Install the phone according to the Quick Start Guide supplied with the phone and power it up.
2. When the phone boots it will display an IP address it gets from a DHCP server.
3. Point a browser to the IP address of the phone.
4. Click on the �SIP Conf� tab.

5. Log in as user �Polycom� with default password �456�.

6. Update the �Address� setting in the �Outbound Proxy� server with the hostname of the sipX server. Update the �Address� setting in the �Server 1� section with a SIP domain of sipX

7. Press Submit.

8. Click the �Registration� tab

9. Update the �Identification� section for �Registration 1� with �Display Name�, �Address�, �Auth User ID�, �Auth Password�, and �Label� settings using the conventions shown next:

Note: Make usre that all parameters entered here are identical to the parameters used to setup the corresponding user in sipX. If these two sets of parameters differ or if the user does not exist, the phone will be denied registration by the sipX server.

10. Scroll down to the �Message Center� portion of Registration 1 and continue to fill in the form

11 Click Submit

12 After the phone reboots, verify that it has successfully registered by clicking on "Registrations" under "Diagnostics" in the main navigation menu. An entry for the phone should exist after the phone successfully rebooted with the new configuration.