Contents

Default Admin User name and Password

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Check that TFTP or FTP is serving the configuration files to machines other than localhost

If you're using FTP

wget ftp://plcmspip:PlcmSpIp@

PlcmSpIp@hostname/

cfg.xml

If this fails, check /etc/xinit.conf and /etc/xinit.d/* files for proper access.

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• New phones or phones that have been factory reset will have to be restarted manually until they recieve there first valid configuration

• Be careful when changing settings involving registration because you could remove your ability to restart it from sipXconfig web UI.
  TIPTo restart phone w/o unplugging power cord press the following keys (may be model specific):

  Panel
  Simultaneous Button Press: Vol-, Vol+, Messages, Mute

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The phone will prompt you to enter the password. The default password is 456.

If the default password has been changed and you are not sure what it is, you should be able to enter the MAC address located on the back of your phone as a password. This will get you into the phone. Make sure to enter the MAC address in lower case.

Web UI not responding

It can take several minutes after phone restarts for phone's web UI to be available.

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There is a lot of things that could cause this. Here's thread in the users mailing list that goes thru each one.
http://thread.gmane.org/gmane.comp.telephony.pbx.sipfoundry.general/34884

Displaying What's on the Phones Screen - Remotely

Polycom trick with Version 3.3.x and above that I thought might be of value to all of you.

Polycom Screen Capture – v3.3.x and above

                <up up.screenCapture.enabled="1" />  add to configuration file in provisioning

                Enable screen capture in Polycom Phone via menu

                On browser – enter http://<IP address>/CaptureScreen