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I am leaving the documentation below in case Polycom resolves the issue or someone else wants to pick up this effort. Polycom resolved many of the issues that did exist between sipXecs and the 8020, but they introduced a new one. The phone now drops external calls at 1 minute and IVR calls at 30 seconds. I have quite working with those and moved to the 8400 line of phones. They runt he run the Soundpoint firmware and work flawlessly. If someone thinks it is appropriate to modify this article or delete it altogether, please do. -Matthew Kitchin 9/7/11
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