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The sipX voicemail system provides a comprehensive Interactive Voice Response (IVR) menu system. A graphical representation is available: Standard Voicemail Menu Structure.
Voicemail Folders (Inbox, Saved, Trash)
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Active Greetings can be managed using the User Web portal. The best way to record greeting is typically to use your phone. Call the voicemail extension (default: 101) and choose option ''5 - voicemail options (Standard Voicemail Menu Structure). In addition your email address, whether to attach a WAV file and a secondary address can be configured. Of course your Pin to access voice mail is also changeable from this interface.
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Received messages can be forwarded to other users, either with additional comments or as received. This feature is currently only available using your phone. Call the voicemail extension (default: 101) and choose listen to inbox/saved/deleted messages. An option is then presented that allows you to forward the message you just heard (Standard Voicemail Menu Structure).
It would be nice to also add this feature to the voicemail Web portal.
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With sipXecs 4.2 the format of outgoing email messages can be customized to your preferences. See Voicemail-Email Custom Notifications for more information.
Administrator: Configure and Enable Voicemail Forwarding to Email
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Message Waiting Indication (MWI) automatically alerts end users to changes in the status of their voicemail inbox. MWI turns on the message light on your phone when a new message is received, and turns it off after the messages have been retrieved. Many phones also indicate voicemail status on the phone's screen by displaying either �No No Voice Mail� Mail or �New New Voice Mail� Mail with the number of new messages.
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User specific call forwarding can be combined with the sipX voicemail service. A user with voicemail permission can chose to forward all calls to a colleague. The sipX user level call handling settings will forward all calls addressed to that user to the supplied address (or several addresses simultaneously or sequentially), before sending the call to the original user�s users voicemail inbox if not picked up elsewhere.
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