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Using Configuration Server navigate to Auto Attendants entry under the Features menu. A list including all the currently defined auto-attendants will display. Operator and After hours default attendants are system installation the default attendant Operator is already configured and ready to be used.
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The standard attendant "Operator" is defined as shown below but can also be easily customized. In particular, the default extension can be changed based on your internal dial plan. If you use a 3 digit internal dial plan, the auto-attendant extension should also be three digits. The Name is just an identifier for the auto-attendant and does not represent a User ID that can be dialed. The default auto-attendant defines three for different prompts: Repeat Prompt, Voicemail Login, Operator, and Dial by Name. Additional prompts available include: Disconnect, Auto-Attendant, Go to Extension, and Voicemail Deposit. In particular, the Auto-Attendant prompt allows you to cascade different auto-attendants. Voicemail Deposit allows a caller to deposit a voicemail message for a user without first ringing the user's extension number.
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Starting with version 3.2 you do not configure autoattendant extension on this screen. Dialing plan configuration is now fully responsible for assigning extensions to autoattendant. It is now possible to have a single auto attendant acessible through multiple extensions.
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Go to Dial Plans then open Internal. Several instances of the dialing rule Internal Dialing can be used.
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Note: Make sure you activate the dial plan in order for changes to become effective.
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Please note that sipXconfig cannot determine if system has a special auto attendant already selected. Special Auto Attendant screen can be only used to set special auto attendant. It does no provide any information, if special auto attendant mode is activated and - if that's the case - which auto attendant is selected.
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How to enable Users to be listed in the Auto-Attendant?
To include a sipX user in the Auto-Attendant�s Attendants dial by name directory, the user has to have the respective permission. Permissions can either be defined for users individually or the user must be a member of a group with such permissions (default permission Attendant Directory: disabled). <center>
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Configuring the Gateway
There are different ways of how to handle incoming calls from the PSTN. Typically calls placed to the company number are routed to an auto-attendant, where the caller has the option to reach an operator if necessary but otherwise can reach an extension directly or dial by name.
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The generic system greeting that plays to all callers by default is �Welcome Welcome to the — Communication System.� To replace this informational prompt, you can record a set of greetings, each appropriate for a different situation, and specify which greeting the auto-attendant should play.
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The initial Auto Attendant prompt plays immediately after the system greeting. By default, this prompt is �If If you know your party's extension, you may dial it at any time. To dial by name, press 9. To reach the company operator, press 0."
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To customize the options available when this prompt plays, you associate one of the dial pad buttons on a touch tone phone�0 phone0 through 9, star 
, and pound (#)�with with one of these functions:
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<td>Function</td><td>Description</td>
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<td>dialbyname</td><td>Plays the supplied dial by name prompt sequence</td>
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<tr bgcolor="#cccccc"><td>repeatprompt</td><td>Replays the initial Auto Attendant prompt</td></tr>
<tr bgcolor="#cccccc"><td>voicemail</td><td>Transfers the caller to voicemail</td></tr>
<tr bgcolor="#cccccc"><td>transfertoextension</td><td>Transfers the caller to a specified address</td></tr>
<tr bgcolor="#cccccc"><td>hangup</td><td>Disconnects the call</td></tr>
<tr bgcolor="#cccccc"><td>none</td><td>No action. If the caller presses the button associated with this function, the initial Auto Attendant prompt replays</td>
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