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The Xten family of softphones is not yet supported for plug & play management by the sipX Configuration Server. Adding support would not be too difficult.
All the Xten softphones can be manually configured to work with the sipX system. In order to use it you first have to create a new user in the sipX Configuration Server who will be using the phone. The SIP credentials (User ID and SIP password) then have to be transferred to the phone manually and the phone is configured using its own configuration menu.
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Release 3.0 and higher of sipX automatically generate a SIP password when a new user is created. The SIP password has to be programmed into the phone and is required for the line to register. This password is different from the PIN entered on the "New User" page. In order to see or change the assigned SIP password, click on the "Show Advanced Settings" link. |
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If you would like the softphone to have an entry under Devices in the sipX Configuration Server, you can create an unmanaged phone. The user line can then be assigned to that phone. Even though no profile is generated for this phone, the administrator can see what users and lines are assigned to which phones. Choose a random serial number (12 digits) as an identifier or alternatively you could enter the MAC address of the laptop or PC on which the softphone is installed. |
Configuring the eyeBeam Phone
Install the eyeBeam softphone application following the instructions provided by Xten. Launch the eyeBeam application and right-click your mouse and select Settings. Go to SIP Accounts and create a new line as follows:
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The example provided above uses DNS SRV. If DNS SRV is not used please enter the fully qualified host name of the sipX server in the field labeled Domain. Add User name and Authorization user name that matches the User ID defined for the user created in sipX. The Password is the SIP Password auto-generated by the sipX Configuration Server and not the PIN. Check Register with domain and don't forget to enable the account (check box at the top). |
Enable Presence Indication
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Open the right sliding drawer window of the eyeBeam phone. A buddy list appears that at the top indicates your own presence, gives access to received call and dialed call logs, as well as allows the creation of a buddy list. Using the SIP presence capabilities of the eyeBeam softphone you can subscribe to the state of any line registered on a Polycom phone. The state of a line is either changed automatically by the Polycom phone (e.g. when you are on the phone), or you can manually change state using the softkey MyStat on the Polycom phone. The following states are supported:*
- Green: A green icon indicates that the line is registered (i.e. the phone is plugged in and configured).
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- Red: A red circle indicates that the person is either on the phone or manually set the state to Busy.
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- Clock: A little clock icon indicates that the person manually set the state to Away or Be right back.
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Contacts can be exported and imported. Therefore, it is easily possible to create a company-wide contact list that can be loaded into all the eyeBeam softphones. |
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The eyeBeam softphone can be used as a simple attendant console where an assistant can check the state of the line for a group of people. |
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This feature should also work with Snom phones. However, we have not yet tested this fully. |
How to Configure Presence Indication
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On the eyeBeam phone presence has to be enabled as follows:
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The presence setting is peer-to-peer because the eyeBeam phone subscribes to the state of every phone directly without using a presence server. |
Configuring the buddy list:
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The Xten family of softphones is not yet supported by ConfigServer. Adding support would not be too difficult. In order to use it you first have to create a new user in the sipX ConfigServer who will be using the phone. The SIP credentials (User ID and SIP password) have to be transferred to the phone manually and the phone is configured using its configuration menu.
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Release 3.0 and higher of sipX automatically generates a SIP password when a new user is created. The SIP password is programmed in the phone and required for the line to register. This password is different from the PIN entered on the "New User" page. In order to see or change the assigned password, click on the "Show Advanced Settings" link. |
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Configure the X-Lite 2.0 phone on Linux
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- Select MENU (the button on the left side of the green telephone button).
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- Double-click on SYSTEM SETTINGS.
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- Double-click on SIP PROXY.
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- Double-click Default to set up your sipX user configs for registration here.
Panel ENABLED - yes
DISPLAY NAME - any string
USER NAME - sipX USER ID only
AUHTORIZATION USER - sipX USER ID only
PASSWORD - the PIN you assigned to the user
DOMAIN/REALM - if using DNS SRV records, then enter the domain.com only
(this will also fill in the [DEFAULT] menu field on the previus config page)
SIP PROXY - FQDN of the sipX server
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- Click BACK to see the DEFAULT menu
You should see the entry you made in the DOMAIN/REALM field here.
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- Go back to SYSTEM SETTINGS and then to the NETWORK menu
Panel AUTOSELECT IP - yes
OUT BOUND SIP PROXY - IP of your sipX server
PRIMARY DNS SERVER - IP of your primary DNS server
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- Click BACK
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- Restart the X-Lite phone
Configure the X-Lite 3.0 phone on Windows
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- Right click on Display Area.
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- Select SIP ACCOUNT SETTINGS from Menu.
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- Click on the ADD button.
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DISPLAY NAME - any string |
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Force X-Lite to use UDP Transport
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- Use ***7469
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- Filter for "transport"
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- change "auto" to "udp" for "proxies:proxy0:transport" and "system:network:transport".
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- Close the window and save changes.
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- Restart.