Personal Auto-Attendant
Given necessary permissions, every user can be configured with a personal and individually configurable auto-attendant. When a call rolls over to voicemail, an individual prompt plays that instructs the caller about available options. By pressing digits the caller can then select among the presented options, which can include forwarding to cell phone, forwarding to an assistant, forwarding to a colleague, forwarding to the user's home number, or leaving a message.
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In addition the user or admin can select the language of the voicemail and personal auto-attendant system. Provided proper language packs are installed, the user can individually select a preferred language. All prompts of the voicemail system are then played in that language for that user's voicemail system.
Configuring the Personal Auto-Attendant - Admin View
Configuring the Personal Auto-Attendant - User View
The user can get access to the personal auto-attendant configuration screen by login into the user portal. To login provide your User ID and PIN. The same settings are available as in the admin view, including personal language settings and zero-out target.
Granting Permission to use the Personal Auto-Attendant
In order for the user to use the personal auto-attendant, the admin has to grant respective permission. This can be done either on a per user level of for a group of users. If the admin revokes permission to use the personal auto-attendant, the user is no longer able to configure the personal auto-attendant from the user configuration portal. An existing personal auto-attendant does not get deleted by revoking permission, so that the admin can reinstate permission at a later stage. If the admin wants to turn off an existing personal auto-attendant, then the admin needs to disable it from the admin portal. The default permission for the personal auto-attendant is enabled.
Example Voicemail Message
Setting your personal auto attendant options will not change your voicemail greeting to callers. You must re-record your voicemail greeting to inform callers of the new options you have enabled.
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