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In order for the user to use the personal auto-attendant, the admin has to grant respective permission. This can be done either on a per user level of for a group of users. If the admin revokes permission to use the personal auto-attendant, the user is no longer able to configure the personal auto-attendant from the user configuration portal. An existing personal auto-attendant does not get deleted by revoking permission, so that the admin can reinstate permission at a later stage. If the admin wants to turn off an existing personal auto-attendant, then the admin needs to disable it from the admin portal. The default permission for the personal auto-attendant is enabled.
Example Voicemail Message
Setting your personal auto attendant options will not change your voicemail greeting to callers. You must re-record your voicemail greeting to inform callers of the new options you have enabled.
For example, if you set option 2 to call your cell phone and option 3 to point to another department, you could say something like:
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"Hello, you have reached the desk of ____. I am currently not able to take your call right now, but if you'll leave a message, I will return your call as soon as possible. If this is an emergency and you need to reach me immediately, press two now, or if you wish to speak to the ____ department, please press three." |