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Setting up the voicemail application involves the following steps. Upon installation of the sipX system reasonable default settings are chosen so that the voicemail service should be operational and available. The following introduces the relevant configurable parameters and provides some explanation on how to customize the system:

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The sipX voicemail system provides a comprehensive Interactive Voice Response (IVR) menu system. A graphical representation is available: Standard Voicemail Menu Structure.

Voicemail Folders (Inbox, Saved, Trash)

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Active Greetings can be managed using the User Web portal. The best way to record greeting is typically to use your phone. Call the voicemail extension (default: 101) and choose option ''5 - voicemail options (Standard Voicemail Menu Structure). In addition your email address, whether to attach a WAV file and a secondary address can be configured. Of course your Pin to access voice mail is also changeable from this interface.

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Received messages can be forwarded to other users, either with additional comments or as received. This feature is currently only available using your phone. Call the voicemail extension (default: 101) and choose listen to inbox/saved/deleted messages. An option is then presented that allows you to forward the message you just heard (Standard Voicemail Menu Structure).

It would be nice to also add this feature to the voicemail Web portal.

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With sipXecs 4.2 the format of outgoing email messages can be customized to your preferences. See Voicemail-Email Custom Notifications for more information.

Administrator: Configure and Enable Voicemail Forwarding to Email

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